Regulatory · RBI Compliance
Fair Practices Code & Regulatory Disclosures.
Faith Financials Private Limited is a Non-Banking Financial Company registered with the Reserve Bank of India. In line with the RBI Master Directions on Fair Practices Code, the disclosures below set out how we lend, price and communicate — and the channels available to you if you ever need to raise a concern.
Fair Practices Code
The Fair Practices Code (FPC) of Faith Financials Private Limited is framed in accordance with the guidelines issued by the Reserve Bank of India. It applies to all products and services offered by the Company, across every stage of the customer relationship — enquiry, application, sanction, disbursement and recovery.
Under this Code, we commit to:
- Provide loan application forms that disclose all material terms, fees and required documents.
- Convey the sanctioned amount, annualised rate of interest, tenure and all applicable charges in writing.
- Furnish a copy of the loan agreement, along with all enclosures, to every borrower.
- Give reasonable prior notice of any change in interest rate, charges or other terms and conditions.
- Not interfere in the affairs of the borrower except for the purposes provided in the loan agreement.
- Ensure recovery is conducted with dignity, without harassment, and only during appropriate hours.
- Keep all customer information confidential, save where disclosure is required by law or consented to.
- Release all original movable / immovable property documents within 30 days of full repayment or settlement — with compensation of ₹5,000 per day of delay attributable to the Company.
- Not discriminate on grounds of sex, caste or religion, nor deny facilities to physically / visually challenged applicants on grounds of disability.
The full board-approved Code is available for download: Fair Practice Code & Grievance Redressal Mechanism (PDF)
Interest rates & gradation of risk
Faith Financials adopts a board-approved Interest Rate & Penal Charges Policy, framed under the RBI Master Directions (NBFC — Scale Based Regulation), 2023. The rate of interest on each loan is arrived at taking into account the cost of funds, operating cost, a reasonable margin and a risk premium determined by the gradation of risk of the borrower. Interest rates are annualised so that borrowers are aware of the exact rate that would be charged to the account.
| Particulars | Range / Basis |
|---|---|
| Rate of interest — Low risk (annualised) | 7% – 21% p.a. |
| Rate of interest — Medium risk (annualised) | 7% – 24% p.a. |
| Rate of interest — High risk (annualised) | 7% – 28% p.a. |
| Benchmark (floating-rate loans) | Prime Lending Rate (PLR), reviewed periodically by the Board |
| Processing & other charges | As applicable to the facility — disclosed in the sanction letter and Key Fact Statement |
| Penal charges on default / delay | No penal interest on delayed payment. Penalty, if any, applies only to the overdue amount, is not capitalised, and is stated in bold in the loan agreement |
| Foreclosure / prepayment charges | As per the loan agreement. Nil on floating-rate term loans to individual borrowers |
The gradation of risk — and therefore the final rate offered — is assessed on factors including:
- Borrower profile, repayment capacity and financial strength.
- Credit and repayment history, and past conduct of accounts.
- Nature, adequacy and value of the collateral or security offered.
- Loan amount, tenure and structure of the facility.
- Prevailing cost of funds and market conditions.
- Sector / industry risk and the end-use of funds.
The interest rate applied is subject to negotiation and may differ from case to case. The full policy is available for download: Interest Rate & Penal Charges Policy (PDF)
Complaints & grievance redressal
Grievance Redressal Officer
Register your complaint by phone, email, at the office complaints register, or directly with the Grievance Redressal Officer — call +91 91673 91038 or write to mail@faithfinancials.in.
Business Head
Escalate to the Business Head of the Company by email at faithfinancialslegal@gmail.com.
Reserve Bank of India
Appeal to the Department of Non-Banking Supervision, RBI Mumbai Regional Office, 3rd Floor, RBI Building, Opposite Mumbai Central Railway Station, Byculla, Mumbai – 400 008 · 022 2308 4121 · dnbsmro@rbi.org.in.
- Name
- Abhishek Tejraj Doshi
- Designation
- Director & Grievance Redressal Officer
- Phone
- +91 91673 91038
- mail@faithfinancials.in
- Address
- 7 & 8, Ground Floor, 15/17, Raghavji Building – A Wing, A.K. Marg, Cumbala Hill, Mumbai – 400036
Escalation matrix
| Level | Authority | Contact | Resolution |
|---|---|---|---|
| Level 1 | Grievance Redressal Officer — Abhishek Tejraj Doshi | +91 91673 91038 mail@faithfinancials.in |
Within 15 working days |
| Level 2 | Business Head | faithfinancialslegal@gmail.com | Within 30 days of receipt |
| Level 3 | RBI — Dept. of Non-Banking Supervision, Mumbai Regional Office | 022 2308 4121 dnbsmro@rbi.org.in |
As per RBI process |
If a complaint or dispute is not redressed within a period of thirty days from the date of its receipt, the customer may appeal to the Department of Non-Banking Supervision, Reserve Bank of India, Mumbai Regional Office. The complete grievance redressal mechanism forms part of the Fair Practice Code (PDF) and is also displayed at our offices.
Policies & customer disclosures
Privacy Policy and Terms & Conditions are pending — [TODO: attach board-approved PDFs once available].
Public notices & regulatory information
- Entity name
- Faith Financials Private Limited
- Corporate Identity No. (CIN)
- U67910MH1996PTC09775
- RBI Certificate of Registration (CoR)
- [TODO: N-13.xxxxx], dated [TODO: date]
- Classification
- Non-Banking Financial Company [TODO: confirm — NBFC-ND / Investment & Credit Company]
- Registered office
- Hamita Terrace, 2nd Floor, S-South Wing, 396/410, Dr. D.B. Marg, Lamington Road, Girgaon, Mumbai – 400004
- Contact
- 022-3518 7252 · +91 87796 96479 · mail@faithfinancials.in
- Website
- www.faithgroup.net.in
RBI disclaimer. Faith Financials Private Limited holds a valid Certificate of Registration issued by the Reserve Bank of India under Section 45-IA of the Reserve Bank of India Act, 1934. However, the RBI does not accept any responsibility or guarantee about the present financial soundness of the Company, or for the correctness of any of the statements or representations made or opinions expressed by the Company, and does not provide any assurance for repayment of deposits / discharge of liabilities by the Company.
Public notices
There are no public notices at this time. [TODO: publish any RBI-mandated notices here as and when applicable]